Covid-19; başta sağlık sektörü olmak üzere tüm sektörleri birçok alanda etkilerken, dijitalleşme, uzaktan eğitim uzaktan toplantı, mobil bankacılık, sigortacılık alanlarındaki gelişimler hız kazanmıştır. Covid-19 ile ...

Algılanan örgütsel destek, çalışanın işletmeye karşı olumlu tutum sergilemesinde etkilidir. Çalışanlarınalgılanan örgütsel destek seviyelerinin yüksek olması üretkenlik karşıtı davranış ve tutumları azaltmaktadır.Kişisel ...

Decentralization and its applications are important issues of the strategic management operations. Since new public management (NPM) and new public business approaches have transformed structure of the non-profit organizations, ...

Total quality management (TQM) is directed at quality consciousness throughout all organisational processes. A successful TQM practice requires a culture that can adapt to changes and promote innovation. Development culture ...

Abstract: Employees in the service sector are expected to make intensive emotional labor behaviors to ensure customer satisfaction. In this study, the effects of service sector salespeople’s emotional labor behaviors on ...

This study aims to understand the potential effect of consumer based brand equity (CBBE) on purchase intention for a wide range of consumer companies. CBBE is assessed using a model based on Aaker's approach, consequently ...

Purpose: Service failures usually occur in front of third-party customers. Third-party customers react emotionally and behaviorally to service failure and recovery efforts aimed at focal customers. However, there is a gap ...

Knowledge management contributes to the performance of enterprises in developing goods and services, but also serves as a tool in the development of innovation capability and in the innovation process. The aim of this ...

According to the literature, science of management has started to become a jungle since 1960s. With the addition of many post-modern concepts, this jungle has turned into a much complex structure. A striking point is that ...

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