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The effect of service recovery on socially distant third-party customers
(Emerald Publishing, 2024)
Purpose: Service failures usually occur in front of third-party customers. Third-party customers react emotionally and behaviorally to service failure and recovery efforts aimed at focal customers. However, there is a gap ...
The Role of Sustainability Statements in Investor Relations
(Multidisciplinary Digital Publishing Institute (MDPI), 2024)
Investors are one of the primary target audiences for corporate communication; they seek non-financial as well as financial information from the companies they invest in, and they consider the social and environmental ...